Customer Support Representative with Finnish – E-mobility Project

Customer Support Representative with Finnish – E-mobility Project

About the Project
Our client is a global provider of innovative solutions in the e-mobility sector, supporting car manufacturers, fleet managers, and electric vehicle users. Through advanced platforms and services, the company enables seamless access to one of the largest charging networks in Europe and contributes to the transition toward sustainable mobility.

Role Overview
As a Customer Support Representative, you will be responsible for delivering high-quality support to customers via inbound channels (voice and email). The role focuses on handling billing, account-related inquiries, and other customer service topics, ensuring a smooth and positive customer experience.

We offer:
Opportunity to collaborate with leading business partners
Comprehensive product training and intensive onboarding
Internal training and opportunities for further education
Excellent office connection with public transportation due to the location
Modern office in the Olivia Business Centre complex with modern workspaces, free drinks, and fruits
Private medical care
Multisport card
Subsidy for glasses
Subsidy for online courses (language learning, hobbies, self-development)
Opportunity to receive an additional bonus of 1500 PLN for referring a friend to work. The bonus will be paid after the probation period and meeting the program conditions
Attractive relocation package

Key Responsibilities
Handle inbound customer interactions via phone and email in a professional and timely manner
Provide support on billing, invoices, and payment-related inquiries
Assist customers with account-related topics and general service requests
Investigate and resolve customer issues by collaborating with internal teams when needed
Ensure accurate documentation of all interactions in internal systems
Maintain a high level of customer satisfaction through proactive communication and problem-solving
Follow internal processes and client guidelines to ensure service quality and compliance
Identify recurring issues and contribute to continuous improvement initiatives

Requirements
Language skills: C1 in Finnish + B2 English
Strong communication skills (both written and verbal)
Good PC skills, including MS Office package
Previous experience in customer service is preferred
Experience in contract/account management is a plus
Experience with billing, invoicing, or payment processes is an advantage
Proactive mindset and customer-oriented approach
Strong organizational skills and ability to work independently
Availability for shift work Monday through Friday from 8:00 a.m. to 8:00 p.m.
Ability to work from the office in Gdańsk
Ability to work full-time