Solutions Development Consultant

Would you like to play a pivotal role in creating solutions that enhance our customer experience (CXM), trust and safety (TnS), and digital (DX) offerings? If you’re motivated to achieve visible success through your expertise and collaboration, you’re exactly right for us.
What We Offer:
Competitive Salary Package: Secure fixed salary with attractive bonus opportunities
Employee Referral Bonuses: 700 BAM for each successful referral
Permanent Employment Contract: Stability with a permanent role
Balanced Work Hours: Standard working hours from 08:30-17:00 (Mon-Fri) to ensure a healthy work-life balance
Paid Virtual Training: Comprehensive onboarding and training sessions conducted online
Attractive Vacation Package: 22 regular vacation days, plus 1 additional day per year of service (up to 25 days)
Career Development Opportunities: Room for growth and continued education within an international company
Modern Company Culture: Flat hierarchies, informal culture, and a supportive team environment
Your Tasks:
Solution Coordination: Collate inputs from cross-functional teams to craft solutions that meet customer requirements
Expert Consultation: Offer your solutions expertise throughout the sales lifecycle
Documentation: Accurately document the agreed solutions requirements
Contractual Translation: Convert solution requirements into applicable contractual formats (e.g., Statements of Work (SOW))
Continuous Improvement: Support initiatives aimed at increasing automation and reducing delivery times
What We Expect:
Experience and Expertise: 5+ years of work experience in solutions or consulting, preferably in a BPO environment
Educational Background: Bachelor’s degree in Business Administration, Finance, or a related field (or equivalent work experience)
Functional Competencies:
Broad knowledge of customer experience and trust and safety business
Strong solutions coordination and development skills
Effective stakeholder management
General knowledge of project management principles
Ability to solve complex problems with innovative approaches and sound judgment
Core Competencies:
Supportive and customer-centric mindset
Tech-savvy with a focus on leveraging technology
Commitment to self-development and continuous learning
Excellent English communication skills; German is considered an asset.
Remote Work Requirements: Stable internet connection and a suitable workspace
Become part of our dynamic team and make a real difference. Apply now!
Our recruiting team is available for any question. We look forward to your compelling application, including your earliest possible start date.
About Us:
Since our establishment in 1998, delivering excellent customer service has been our passion. In 2024, we took the next step by becoming part of TELUS Digital. Today, nearly 75,000 team members in over 50 languages provide top-tier customer service to globally esteemed partners.
Equal Opportunity Employer:
TELUS Digital is proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive workplace. All aspects of employment decisions, including hiring and promotions, are based on qualifications, skills, competence, and performance without regard to diversity-related characteristics.
Applicants with special needs will receive preferential consideration if equally qualified.

About Company:

TELUS Digital is the customer experience transformation partner to the world’s most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach – spanning 78,000 experts in 33 countries – and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant’s qualifications, merits, competence and performance without regard to any characteristic related to diversity.